Refund Policy
We want you to be confident in your purchase. If Red Herrings is not right for you, we offer a 14-day money-back guarantee.
Last updated: 30 September 2026
14-day money-back guarantee. If you are not satisfied, email us within 14 days of your purchase and we will refund your license in full. This policy is part of our Terms of Service and is offered by The Competence Collective, LLC.
1. The guarantee
If you buy a Red Herrings license and decide within 14 days of the purchase date that it is not right for you, we will refund the full purchase price. You do not need to give a reason. On refund, the associated license key is deactivated, and you agree to stop using the software and remove it from your machines.
2. How to request a refund
Email sales@redherrings.app from the address you used to purchase, with your order number or license key. That is all we need. If something is not working, tell us; often we can fix it quickly, but the choice to refund is yours within the window.
3. Processing
Approved refunds are issued to your original payment method through our payment processor, Stripe. We process refund requests promptly; how long the credit takes to appear depends on your bank or card issuer, typically a few business days.
4. Try before you buy
Red Herrings includes free First Look cases forever and a free 30-day trial, a key we email on request, with a set of sample cases, so you can evaluate how it fits your class before purchasing. We encourage you to use it; it is the best way to be sure Red Herrings is right for you.
5. Exceptions
The guarantee is intended for genuine evaluation. We may decline a refund where there is evidence of abuse, for example requesting a refund after clearly extracting the full value of the software (such as generating and distributing a full term of labs), or repeated buy-and-refund activity. Custom, enterprise, or negotiated agreements may set their own terms, which will be stated in that agreement.
6. Renewals
For plans that renew (for example, annually), the 14-day guarantee applies to each renewal charge from its billing date. To avoid a renewal charge, cancel before the renewal date; contact us if you need help.
7. Contact
The Competence Collective, LLC: email contact form. See also our Privacy Policy, Terms of Service, and EULA.